DecoArt Online Store Return Policy
What items are eligible to be returned?
Items that are in their original condition and packaging can be returned. Only defective
product will be accepted without original packaging.
If I order too many items or the wrong color/size, can I return the product?
You may return items that are in their original condition and packaging, and there will be
a 15% restocking fee deducted from your credit.
Who is responsible for shipping costs on returns?
DecoArt will pay for the shipping costs if the return is a result of our error. Otherwise it
is the responsibility of the customer to pay for return shipping.
How long do I have to return an item?
To receive a refund for items returned by mail, items must be received at our facility
within 30 days of ordering.
How do I initiate a return?
To get more information about returning product and start the process, you can
contact us online or call 1-800-367-3047 to speak with
one of our customer service representatives.
Shipping and Pricing Policies
Orders entered after 1:00 pm Eastern will not be processed until the following business day.
Orders totalling over $100 that are being shipped to the US will have the option for free UPS ground
Items purchased will be charged at the sales price indicated at the time of purchase. Prices are
continuously updated and are subject to change. Past orders will not be updated to reflect later
prices. Pricing is always in US dollars.
Items offered at clearance pricing are available only while supplies last. Should a clearance
no longer be available, e-mail notification will be sent identifying the cancelled item. Your credit
card will not be charged for any item not shipped.
Excluding clearance items, a backorder will automatically be generated for all merchandise not
shipped with your original order. A packing list will be included with your order identifying the
backordered items. No additional shipment fees will be charged with a backorder and your credit
card will not be charged for the backordered item until the product ships. Backorders will be
cancelled if items can not ship within 30 days.
You may check your order status at any time by logging in to the DecoArt online store and clicking
the "Order Status" link in the main navigation. If your order has not been received within the
time frame outlined below, you can contact us online
or call us at 1-800-367-3047 for assistance. Be sure to have your email address and order number handy when
For US orders shipped via Ground, please allow 6 to 10 business days from the time of order for processing and delivery.
For 2nd Day shipping (US only), please allow 2 to 4 business days from the time of order for processing and delivery. (Note that aerosol sprays will not be shipped via 2nd Day.)
Delivery of items offered in our online store is limited to the continental United States. Shipments can not be delivered to PO Boxes.
Looking for DecoArt Products Outside of the United States? We'd love to help find
a DecoArt distributor near you.