Hello! DecoArt has been producing paint for over 35 years. We are happy to answer any questions you may have about any of our products. Our mission is to make the best paint, so YOU can create your best.
PRODUCTS
Where can I learn about your products?
Please visit a product page to learn more about the product, instructions for use and tips. You may also browse our digital catalogue to read more. Please be advised that some products listed in the catalogue are not available in our on-line store.
Are your paints dishwasher-safe?
Not all, but some of our paint brands are formulated to allow them to be baked on a surface to become dishwasher safe. Follow the instructions on Americana Multi-Surface Satin, DecoArt Glass Paint, DecoArt Gloss Enamels, and Americana Decor Chalky Finish for glass to make these products dishwasher-safe.
What paints can I use outside?
We have several brands formulated for outdoor use. DecoArt Patio Paint Outdoor and Americana Multi-Surface Satin paints are formulated to work well outside without the need for a sealer. We also have Americana Decor Outdoor Living for larger outdoor DIY projects. Additionally, we have the sppecially formated Curb Appeal Outdoor Paint created for painting front doors, shutters, railings, and more.
Where are your products made?
Our paints and mediums are formulated, tested, made, bottled, and labeled in our factory in the U.S.A.
WEBSITE
I am having trouble with the website. Who can assist me?
We never want you to be frustrated with our website!
PURCHASING
How can I check on the status of my order?
To check on the status of an online order, log in to your account and click on "View order status" from within your account. If you didn't create an account during checkout, then email us or call 1-800-367-3047, and we can check the status for you.
Can I get a bound copy of your current catalog?
Retailers and distributors can request a hard copy of our catalog by sending us an email
COMPANY
Do you have any positions available?
We are always looking for new talented and dedicated employees to join our team! Please check our Career Opportunities page to see what opportunities are currently available.
How long has DecoArt, Inc. been in business?
DecoArt was created in 1985. Artists in the craft industry kept contacting the company saying how much better the ceramics branded acrylic color was than other offerings on the market. Americana Acrylics became the initial flagship brand. Over the past three decades, DecoArt has grown our offerings to dozens of different paint brands, DIY, outdoor, glitter, iridescent, and more!
How many locations do you have?
DecoArt now has three locations in Central Kentucky. Our 115,000 square foot facility in Stanford, Kentucky, serves as our paint manufacturing headquarters. It is also home to most of our corporate offices. In 2015, DecoArt opened a Creative Center in Lexington, Kentucky. This creative hub allowed for our product development, marketing, and design teams to have a state-of-the-art space designed for increased collaboration and inspiration. In 2016, DecoArt expanded to our third location in Danville, Kentucky. This 88,000 square foot distribution center allows our team to meet customer demands, shipping our more than 3,500 products around the globe.
How many people do you employ?
We have over 150 team members throughout our three facilities who support our company initiatives. Please check out our Career Opportunities page to learn more about joining our team.
SUPPORTING ARTISTS AND CHARITIES
Does DecoArt support charitable organizations?
We sponsor many different events and charities, and sponsorship decisions are made on a case-by-case basis. Email us with your proposal for consideration.
I am an artist! Where can I learn about working with you?
We have many different programs to support artists from different segments of the arts and crafts community. Our Helping Artist program is designed to help those who publish or teach (school teachers, independent classes, or online). Learn more about the Helping Artist program and apply online.
We also have a program suited for makers who foster on-line communities, write blogs, YouTube videos, and more. To learn more about the DecoArt Maker program and apply online.
AMAZON PURCHASING
Who should I contact about my Amazon order?
When a product is sold on Amazon, there are many different sellers it may have come from. Please see below a visual guide for how to check what seller you purchased our product from. To get to this information, go to Amazon and log in to your account. Then navigate to the "Your Orders" tab. Find the order you would like to return or excahange and select "View Order Details".
This will open another tab where you can see what seller you purchased the product from. This is the seller you need to contact in order to initiate a return or exchange.
You should contact this seller through Amazon. If you have any issues contacting us through Amazon, please contact us at amazon@decoart.com. We always recommend purchasing from DecoArt, Amazon, or one of our authorized resellers listed here. If you have further questions, please contact us at amazon@decoart.com.