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Shipping and Return Policies
Order Processing & Shipping:
Orders placed before 1:00 pm Eastern are typically processed on the same business day. Typically, orders ship
from our warehouse within 1-2 business days.
Order Status:
You may check your order status at any time by logging in to the DecoArt online store and clicking
the "Order Status" link in the main navigation. If your order has not been received within the
time frame outlined below, you can contact us online
or call us at 1-800-367-3047 for assistance. Be sure to have your email address
and order number handy when contacting us.
Shipping Guidelines:
For US orders shipped via Ground, please allow 6 to 10 business days from the time of order for processing and
delivery.
For 2nd Day shipping (US only), please allow 2 to 4 business days from the time of order for processing and
delivery. (Note that aerosol sprays will not be shipped via 2nd Day.)
Delivery of items offered in our online store is limited to an address in the United States
including U.S. territories, Alaska, and Hawaii. Shipments cannot be delivered to PO Boxes.
Looking for DecoArt products outside of the United States? We'd love to help find
a DecoArt distributor near you.
Pricing:
Orders totalling over $50 that are being shipped to the US will have the option for free UPS ground shipping
(excluding Puerto Rico, Alaska, and Hawaii).
Items purchased will be charged at the sales price indicated at the time of purchase. Prices are
continuously updated and are subject to change. Past orders will not be updated to reflect later
prices. Pricing is always in US dollars.
Clearance Products:
Items offered at clearance pricing are available only while supplies last. Should a clearance item
be no longer available, e-mail notification will be sent identifying the cancelled item. Your credit
card will not be charged for any item not shipped.
Returns:
Items that are in their original condition and packaging can be returned. Only defective product will be accepted
without original packaging.
If I order too many items or the wrong color or size, may I return the product?
You may return items that are in their original condition and packaging, and there will be
a 15% restocking fee deducted from your credit.
Who is responsible for shipping costs on returns?
DecoArt will pay for the shipping costs if the return is a result of our error. Otherwise, it
is the responsibility of the customer to pay for return shipping.
How long do I have to return an item?
To receive a refund for items returned by mail, items must be received at our facility
within 30 days of the order date.
How do I initiate a return?
To get more information about returning products or starting the process, please
contact us online or call 1-800-367-3047
. We want you to be 100% happy with your purchase from DecoArt.
