Haven Recap

Haven Recap

Posted by DecoArt on Aug 3rd 2015

Hey everyone... Tanner and Courtney here!

The DecoArt blog is becoming our second blogging home. Hopefully you all
aren't getting tired of us!

A few weeks back we had the pleasure of going to Haven Conference in Atlanta, Georgia. Haven is a 2 day DIY conference for bloggers and influencers with amazing sponsors; DecoArt being one of them. We're here to give you a recap of the weekend for those of you who were not able to attend.

Haven 1

Haven 1

We had a blast at the DIH (Do it Herself) Workshop with Anna White sponsored by Home Depot. We all used Ryobi power tools to build a wooden serving tray and painted them with Americana Decor paints! Some people got creative with DecoArt stencils and even the new Decou-Page papers. They turned out awesome!

In the DecoArt booth we played with the Metallic Lustre line, which is pretty much like magic. I can't tell you how many people were saying things like, "Wow! I had no idea how awesome this stuff was. I'm going to have to buy some as soon as I get home." If you haven't played with it yet, try it out. It is super easy to apply, dries almost instantly, and is so shiny!

Here's a quick vine we made:

https://vine.co/v/eHWFpqPvlK6/embed/simple

A definite highlight of the conference was Robin Gay's Decou-Page class. We had so much fun with all the ladies who came to the class with a range of decoupaging experience. We all had fun and learned some new tricks and were inspired to decoupage pretty much everything in our homes.

Another fun part of Haven was the keynote speakers. We loved Mandi from Vintage Revivals; her speech about Integrity and Authenticity was so inspiring!

All in all, the Haven Conference was awesome! If you're a DIY blogger, this is a definitely a conference that you need to check into. We can't wait for next year! Maybe we will see you there?

Shipping and Return Policies

Order Processing & Shipping:

Orders placed before 1:00 pm Eastern are typically processed on the same business day. Typically, orders ship from our warehouse within 1-2 business days.

Order Status:

You may check your order status at any time by logging in to the DecoArt online store and clicking the "Order Status" link in the main navigation. If your order has not been received within the time frame outlined below, you can contact us online or call us at 1-800-367-3047 for assistance. Be sure to have your email address and order number handy when contacting us.

Shipping Guidelines:

For US orders shipped via Ground, please allow 6 to 10 business days from the time of order for processing and delivery.

For 2nd Day shipping (US only), please allow 2 to 4 business days from the time of order for processing and delivery. (Note that aerosol sprays will not be shipped via 2nd Day.)

Delivery of items offered in our online store is limited to an address in the United States including U.S. territories, Alaska, and Hawaii. Shipments cannot be delivered to PO Boxes.

Looking for DecoArt products outside the United States? We'd love to help find a DecoArt distributor near you.

Pricing:

Orders totalling over $50 that are being shipped to the US will have the option for free UPS ground shipping (excluding Puerto Rico, Alaska, and Hawaii).

**Free shipping will not be applicable on any orders containing aerosol spray cans as they are considered hazardous by our shipping providers.

Items purchased will be charged at the sales price indicated at the time of purchase. Prices are continuously updated and are subject to change. Past orders will not be updated to reflect later prices. Pricing is always in US dollars.

Clearance Products:

Items offered at clearance pricing are available only while supplies last. Should a clearance item be no longer available, e-mail notification will be sent identifying the cancelled item. Your credit card will not be charged for any item not shipped.

Returns:

Thank you for purchasing from the DecoArt family of products! With over 35 years of delivering quality paint, we stand behind our products. If for some reason our products do not meet your expectations, please refer to our Return Policy below:

Return Requirements

Products must be returned to DecoArt within 60 days of receipt.
Product must be returned in original condition and bottle/package.
Customer is responsible for return shipping costs. DecoArt will pay for shipping costs if the return is a result of our error.

Initialising a Return

If you have an account and purchased an item from the DecoArt website:

Sign into your store account.
Access the Order tab, click on the order, locate the item you wish to return and hit “Return Item” button
Complete the Return Items form and click Submit.
After completing the request, you will receive an email confirming receipt of your request. Simultaneously, a notification email is delivered to the email address specified in your Store Profile Settings with updated status of your request.
Someone from our DecoArt team will respond to your request by the next business day. We may request additional information, such as batch codes, product photos, etc. to properly service your request.
If a product needs to be returned, someone on our DecoArt team will instruct you on the return process.
You will receive an email notification every time the return status changes.

If You have not set up an account, or you purchased from an authorized retail store please email your return request to returns@decoart.com.

To better assist you in resolving your request in a timely manner, please include the following information:

Purchase location (Retail store, eCommerce site, etc)
Order Number (if applicable)
Product name, Part number, (generally located above the UPC code) and quantity.

Once the request is received, someone from the DecoArt team will contact you by the next business day.

QUESTIONS? Our Sales Service Team will be happy to guide you through the process or advise on options. Call us at 800-367-3047 or email us at returns@decoart.com.